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Rules and Things to Know

Keeping our Splash Palace community safe in the water is at the forefront of everything we do. To help us keep you safe, we ask that you follow our facility rules.

  • ALL children aged 7 years must wear a green wristband at all times and be actively supervised by a responsible person over the age of 16 years.

  • Children aged 6 and under MUST be supervised within arm’s reach of a responsible caregiver 16 years and older in the water.
  • ALL children aged 5 - 6 years must wear a yellow wristband at all times and be actively supervised within arm’s reach by a responsible caregiver 16 years and older in the water.

  • A maximum of two children aged 6 years or under per supervising adult/caregiver
  • A maximum of three children aged 7 years per supervising adult/caregiver
  • A maximum of one child aged 6 years or under and two children aged 7 years per supervising adult/caregiver.

Approved, clean swimwear is to be worn in the pools, saunas, spas and hydroslides.

Approved swimwear:
Rash tops, board shorts, or any other togs made of polyester. Swim shorts must be above the knee. Clean T-shirts may be worn over approved swimwear under special conditions, such as aquajogging, teaching swimming, or for health reasons.

We do NOT allow:
Cotton materials like T-shirts, singlets, basketball singlets, rugby jerseys, denim or undergarments.

For more information, please speak with our friendly staff.

  • Supervision guidelines apply, see supervision section above.
  • Please watch your children, not your mobiles.
  • Customers are not permitted to bring glass of any description into the building.
  • Walking only, please no running while you’re poolside.
  • Do not leave property unattended, or do so at your own risk.
  • This is a non-smoking and/or vaping facility, including the grounds.
  • Abusive, disruptive or offensive behaviour and/or language is not permitted.
  • With the exception of guide dogs, no pets or animals are permitted on the premises.
  • Alcohol and drugs are not permitted on the premises, including the grounds. People under the influence of such substances will not be permitted on the premises and will be instructed to leave immediately.
  • Management and staff reserve the right to refuse entry. Once you leave the facility, you’ll need to pay to re-enter . Anyone attempting to gain entry without paying or without authorisation will be prosecuted.

  • You must be at least 120cm tall to use the hydroslide.
  • Children aged 7 and under must be accompanied by a responsible caregiver aged 16 years or older.
  • Maximum weight: 2 people/180kg.
  • Maximum weight: 1 person/120kg.
  • All riders must wear swimwear.
  • Riders must not wear jewellery.
  • Do not run on the stairs.
  • Only slide when the light turns green.
  • No stopping in the hydroslide tube.
  • Please exit the splash area as quickly and safely as possible.
  • Please be aware that the slides are dark inside.
  • Health authorities warn that it’s unsafe to use a hydroslide if you are pregnant, have a back or neck problem, or have a heart condition.
  • Management and staff have the right to refuse entry.

Body slides (Wai Tere Fast Water and The Southern Twirl Te Muri Miro)

  • Ride feet first, lying on your back.
  • Arms crossed, ankles crossed.
  • Only one rider in the slide at a time.

Raft slide (The Reactor Te Tauhohe Karihi)

  • Heavier rider at the back of the raft.
  • Sit facing forward.
  • Only one raft in the slide at a time.

  • Sauna users need to be 18 years and over.
  • Remember to keep hydrated.
  • Please shower in between having a sauna and going to the other pools, including the spa.
  • Pouring water on the sauna rock damages the electrical system - an auto drip system is fitted.
  • We do not recommend pregnant people use the sauna or spa due to high temperatures.
  • If you have a medical condition, use only on the advice of your doctor.
  • Please keep the door shut and be respectful of other users.
  • We recommend users take a break after 10-15 minutes.

  • All spa users must be 18 years and older.
  • Please shower before entering.
  • Remember to drink plenty of water.
  • We do not recommend pregnant people use the sauna or spa due to high temperatures.
  • If you have a medical condition, use only on the advice of your doctor.
  • Please be mindful of other users.
  • We recommend users take a break after 10-15 minutes.

The cold plunge pool (approx 12℃) is used for contrast hot/cold hydrotherapy (in conjunction with the spa pool), and cold water immersion.

  • Cold plunge pool users need to be 18 years and over.
  • Maximum of four users at once please.

Cold plunge recommended usage

Cold water immersion is used between training sessions, following a heavy weights session or during the acute phases of muscle injury, soreness or bruising. Contrast water therapy spa/plunge is ideally used at the end of a training day.

Do not use if you have damaged muscles, a very recent injury or bruising. Shower before use, then do one minute in the spa, one minute in the cold plunge pool (trying to relax as much as possible). Try to build up to a total of 5-10 minutes in the plunge pool, aiming to relax your muscles as much as possible. Repeat three to five times, rehydrate throughout and after, and always finish in the cold.

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